Shipping, Refund & Exchange Policy

At Mo Length, where luxury meets length, we are committed to providing premium-quality hair extensions, exceptional service, and a seamless shopping experience. Please review our policies carefully before completing your purchase.

Order Processing

Every Mo Length order is carefully prepared to ensure quality, accuracy, and authenticity.

Orders are processed in 1–3 business days (Monday through Friday, excluding holidays). Processing time begins after payment verification and does not include UPS transit time.

Orders cannot be modified or canceled once processing has begun. Please contact our customer care team promptly if you need assistance with an order.

We reserve the right to verify billing, shipping, and payment information before fulfilling an order. Additional verification may be required for security purposes.

Shipping & Delivery

Mo Length ships all orders with UPS for reliable, trackable delivery. UPS delivery estimates for each shipping option are provided at checkout.

Available shipping services and estimated transit times are displayed at checkout. Shipping estimates begin once the order has been processed and accepted by the carrier.

Delivery estimates are not guaranteed unless expressly stated for the selected shipping service.

Shipping delays may occasionally occur due to carrier operations, weather, holidays, or circumstances beyond our control.

All hair orders require a signature upon delivery. Please provide an address where someone is available to sign. You can manage your delivery with UPS My Choice®.

Customers are responsible for providing accurate shipping information. If an order is delayed or returned because of an incorrect or incomplete address, additional shipping charges may apply.

If your package is lost, damaged, or marked delivered but cannot be located, please contact customerservice@molength.com so we can assist with an investigation. Any applicable legal rights remain unaffected.

All Sales Final | Exchange Policy

Due to the personal-use nature of our luxury hair extensions and wigs, all sales are final, with exchanges available on eligible unused merchandise only.

Refunds are not offered for change of mind, personal preference, or general dissatisfaction, except where required by applicable law.

Eligible Merchandise

Unused bundles and lace closures in their original packaging are eligible for exchange. Lace frontals, premade wigs, and custom wigs are final sale and are not eligible for return or exchange, except where required by applicable law.

All exchanges require prior authorization. Please contact customerservice@molength.com before returning any merchandise. Returned items are subject to inspection before an exchange is approved.

Exchange Eligibility

To qualify for a standard exchange, all of the following requirements must be met:

• Merchandise must be completely unused, unworn, and never installed.
• Hair must remain in its original packaging with all original labels, tags, and packaging components intact.
• Hair must not have been washed, cut, colored, chemically processed, worn, or otherwise altered.
• You must notify Mo Length and request exchange authorization within 3 calendar days of delivery.
• Once approved, eligible merchandise must be received by Mo Length within 7 calendar days of the original delivery date.
• Proof of purchase is required.
• All exchanges are subject to inspection and approval based on the stated eligibility requirements.

Merchandise that does not meet these requirements is not eligible for a standard exchange.

Please contact customerservice@molength.com before returning any merchandise to obtain exchange authorization and instructions. Unauthorized returns may be refused.

Installed, Used or Altered Hair

For hygiene, safety, and product integrity, hair that has been installed, worn, washed, cut, colored, chemically processed, or otherwise altered is not eligible for a standard exchange.

This restriction does not eliminate any remedies available under applicable law for defective or nonconforming merchandise.

Exchange Shipping Costs

Customers are responsible for return shipping costs and shipping charges associated with sending replacement merchandise for standard exchanges.

We recommend using a trackable, insured shipping service. Customers are responsible for ensuring that their exchange packages reach Mo Length safely.

If Mo Length ships an incorrect item, we will arrange an appropriate correction at our expense. Shipping expenses associated with defective merchandise will be handled in accordance with applicable law.

Exchange Value

Approved exchanges may be made for merchandise of equal or greater value, subject to availability.

If the replacement merchandise is more expensive, the customer is responsible for paying the price difference.

If a requested item is unavailable, our customer care team will discuss available exchange options.

No separate restocking fee is charged for approved standard exchanges.

Product Quality Concerns

Mo Length takes product quality seriously and carefully reviews concerns regarding the performance or condition of our merchandise.

If you believe you have received defective or nonconforming merchandise, please contact customerservice@molength.com with:

• Your order number
• A description of the concern
• Clear photographs or videos, when available
• Relevant information regarding installation, processing, and maintenance

Each concern is evaluated individually based on the available information. Additional documentation or product inspection may be requested when reasonably necessary.

A reported concern does not automatically establish a product defect. However, Mo Length will review the matter fairly and provide any remedy required under applicable law.

Our standard exchange restrictions do not limit applicable consumer warranty rights or other legally required remedies.

Professional Installation & Hair Care

For optimal results, Mo Length recommends professional installation, customization, and maintenance by a licensed cosmetologist.

Human hair extensions require appropriate care, including gentle detangling, proper cleansing and conditioning, nighttime protection, and responsible heat styling.

Improper installation, excessive heat, chemical processing, and inadequate maintenance may affect the appearance, performance, and longevity of hair extensions.

Mo Length is not responsible for damage caused by improper installation, misuse, or alterations unrelated to a product defect. This provision does not limit any rights or remedies provided by applicable law.

Customer Care

For questions regarding your order, shipping, exchanges, or product quality, please contact:

Mo Length Customer Care

Email: customerservice@molength.com

Website: www.molength.com

We appreciate your trust in Mo Length and remain committed to delivering the luxury, quality, and customer experience our brand represents.

Mo Length | Where Luxury Meets Length

Trusted Since 2016